1. Overview
Think Big Technology LLC (“we,” “us,” or “our”) operates the Client Onboarding System to help our customers manage business formation services. This Privacy Policy explains what information we collect when you use the platform, how we use and share that information, and the choices available to you. By using the platform you agree to the data practices described below.
2. Information We Collect
We collect information that you provide directly as well as information generated while using the platform.
- Account and authentication data. Name, company affiliation, email address, and credentials supplied to create or access an account.
- Project and onboarding information. Client contact details, project notes, uploaded files, and other materials shared through the workflow.
- Usage information. Log data such as browser type, access times, IP address, viewed pages, and interactions used to maintain security and improve performance.
- Support communications. Content of messages sent through in-app chat or support channels, including any attachments.
3. How We Use Information
We use collected information for purposes aligned with delivering and improving the platform:
- Providing, securing, and maintaining the onboarding experience for administrators and clients.
- Processing requests, managing projects, and facilitating document exchange.
- Monitoring usage to detect abuse, troubleshoot issues, and optimize performance.
- Communicating updates, service notifications, and support responses.
- Meeting legal, regulatory, and contractual obligations.
4. How We Share Information
We do not sell personal information. We may share information with:
- Service providers that assist with hosting, cloud storage, analytics, communications, or security, subject to confidentiality obligations.
- Authorized users within your organization, based on role-based permissions configured in the platform.
- Regulators or law enforcement when required by applicable law or to protect the rights, property, or safety of users and the platform.
- Business transfers if we engage in a merger, acquisition, or asset sale, in which case we will provide notice before personal information is transferred.
5. Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we follow documented procedures to delete or anonymize it.
6. Your Choices
- Account controls. Administrators can update user access, project data, and uploaded files directly within the platform.
- Email preferences. You may opt out of non-essential communications by following unsubscribe links or contacting us directly.
- Data subject rights. Applicable privacy laws may grant additional rights to access, correct, or delete personal information. Submit requests using the contact details below and we will respond in accordance with legal requirements.
7. Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encrypted data transit, role-based access controls, and continuous monitoring. Nevertheless, no method of transmission or storage is fully secure, so we cannot guarantee absolute security.
8. International Users
The platform is operated from the United States, with primary operations based in Belleville, New Jersey. If you access the services from outside the United States, you consent to the transfer and processing of your information in the United States and other jurisdictions where our service providers operate.
9. Updates to This Policy
We may update this Privacy Policy periodically. We will revise the “Last updated” date above and, when appropriate, provide additional notice. Continued use of the platform after changes take effect signifies your acceptance of the updated policy.
10. Contact Us
For questions or privacy-related requests, contact us at connect@thinkbigtechnology.com or by mail at Think Big Technology LLC, Attn: Privacy Office, 32 Heckel St, Belleville, NJ 07109, USA.